Ordering items from Rosalis is made through the website www.rosalis.fi, placing an order does not require registering. Registering with the shop is optional and free, upon registering the user will be given a username and password that can be used e.g. for placing orders faster and to follow the users own purchase history. Unregistered customers (guest) may place orders by inserting the necessary shipping and invoicing information within the checkout process, individually for each order. A binding order is deemed to be made when the customer (registered and unregistered) has paid the pending order sum and received an order confirmation from Rosalis. Personal information given upon registering is saved according to our privacy policy, and it will never be handed out to third parties nor used for marketing purposes, unless the customer has granted a permission for marketing. Registered customers of Rosalis agree to keep their user information safely stored, in order to prevent third parties from accessing it.

Orders are generally shipped out within 24 hours from receiving the order and payment, exceptions to the shipping time will be informed in our site. Rosalis does not have a physical store nor pick-up location, however collecting the ordered goods can be requested and arranged by writing to our customer service: [email protected].

Prices indicated in our website include the Finnish VAT (24%). The prices do not include shipping costs, which may vary depending on the chosen shipment method. Please note: In some cases International shipment costs may depend on the shipment weight and the delivery cost will be automatically calculated at the checkout. All shipment costs are listed here. All prices are valid until further notice or as separately indicated (e.g. campaign products). Rosalis webstore uses EUR as the default currency and customers have multiple choices of currencies to use while shopping. All currency rates are automatically refreshed daily and order totals are calculated based on the EUR currency with the rate of the date.

Rosalis reserves the right to make changes, fixes or improvements to any products or page information without notice. The product information may contain typos or errors, which can be reported to our customer anytime for evaluation and correction.

The site may contain links to third party sites, of whose security and information Rosalis cannot be held responsible for.

Paytrail (Paytrail Oyj, business-id FI21228397) is the payment facilitator of Rosalis. Paytrail Oyj is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Paytrail. Paying with Paytrail is safe, all information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
The following methods of payment are supported:

• PayPal
• Finnish netbanks: Nordea, Osuuspankki, Danske Bank, S-Pankki, Aktia, POP Pankki, Säästöpankki, Handelsbanken, S- Pankki, Ålandsbanken, Oma Säästöpankki
• Credit cards: Mastercard, Visa, American Express, Diners Club, JCB
• Invoicing: Collector Bank
• Mobile Pay
• Bank transfer

Payments are settled through Paytrail.

Payments with credit cards:

In payments with credit cards, Rosalis acts only as the marketer of services and products and delivers the products to customers. Paytrail Oyj is responsible for all payment transactions and possible complaints. Since Paytrail Oyj is the payment handler in credit card payments, the contract is formed between the customer and Paytrail Oyj.

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 JYVÄSKYLÄ
Puhelin: 0207 181830
y-tunnus: 2122839-7

Net banks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

PayPal

PayPal payment receiver is shown as Rosalis. PayPal payments are processed in real time, thus orders paid via PayPal are processed exactly like orders paid via Paytrail.

Bank transfer (prepayment):

We ship the ordered goods as soon as the payment has been received and visible on our account. We do not deliver with cash on delivery. Payments are to be settled according to the order confirmation:

Nordea:
IBAN: FI59 1387 3000 1146 99
BIC/SWIFT: NDEAFIHH

Paytrail contact information:
Paytrail Oyj (VAT-id: FI21228397)
email: [email protected]
Tel.: 020 718 1830 (mon-fri 9-16)
Postal address: Innova 2, Lutakonaukio 7, 40100 Jyväskylä

MobilePay:
You may pay with your Mobile Pay-wallet if you have authorized payments in webshops in your settings. Paymets settled through MobilePay-wallet will be charged on the payment card linked to the accoutn. In case the payment fails, it is not possible to pay in the webshop.

All returns must be informed to Rosalis customer service within fourteen (14) days from receiving the order: [email protected]. Simply sending back the goods or not collecting them is NOT considered a customer return, and will not be refunded. Cancellation / Return declaration has to be made and to be accepted by Rosalis before returning the goods. If needed, it is the customers responsibility to prove that the cancellation / return declaration has been made.
With cosmetics and hygiene products, only non-opened goods can be accepted for return.

The return shipment should always include the senders information (name, order reference) and if necessary, the customer bank account number for a possible refund.
Refunds are made to the account informed by the sender within thirty (30) days from receiving the goods.

The returned goods have to be unused and in a normal condition. In unfounded returns and in returns where the (hygiene)product is returned opened, Rosalis shall charge the product cost and shipment fees according to the price list in force.
After Rosalis has confirmed receiving the cancellation , the goods can be returned via standard Postal parcel or Matkahuolto return parcel to:

Rosalis
Eino Leinon tie 13
04310 Tuusula

Domestic returns are cost-free to the customers, when the return is based on a normal reason. Rosalis reserves the right to charge the return costs from the customer in situation, where the return is not considered justified (e.g. returned without ever even receiving the goods).

Handling fee for uncollected orders is 20€/shipment, which is the real cost for Rosalis.

International returns: Please contact our customer service for further details, in general the return cost is always covered by the customer.

Rosalis cannot be held responsible for order cancellation, delay nor difficulties for reasons outside the control of Rosalis (Force Majeure). The customer will be informed of such events within the limits of possibilities.
Rosalis cannot be held responsible for orders that are not registered in the system due to information technology issues or non-functionality.

Rosalis reserves the right to make changes to the terms and conditions as necessary, e.g. in cases where national or applicable international laws are changed